LWC
Privacy Policy
Last updated: October 2026
L Williams Consulting Ltd respects your privacy and is committed to protecting your personal data.
This privacy policy explains how we collect, use and protect personal information when you visit lwc.works, contact us, book a meeting or otherwise engage with L Williams Consulting Ltd.
Who we are
L Williams Consulting Ltd is a UK based consultancy providing services across EV charging, fleet electrification, product and operational transformation, programme delivery and associated technical and commercial advisory services.
For the purposes of UK data protection law, L Williams Consulting Ltd is the data controller responsible for the personal information described in this policy.
You can contact us at:
L Williams Consulting Ltd
Email: luke@lwc.works
Website: lwc.works
Information we may collect
Depending on how you interact with us, we may collect:
Contact information including your name, email address, telephone number, company and job title.
Enquiry information including information you provide through website contact forms, email, LinkedIn or other communications.
Meeting information including your name, email address, company, meeting preferences and any information you provide when booking a call.
Business relationship information including communications, proposals, contracts, project records and information necessary to deliver consultancy services.
Technical information such as IP address, browser type, device information and website usage information where this is collected through Wix Analytics or similar website technologies.
Marketing preferences where you choose to receive updates or other communications from us.
Please do not provide sensitive personal information unless it is genuinely necessary for the purpose for which you are contacting us.
How we collect personal information
We may collect information:
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directly from you when you contact us
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through forms on our website
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when you book a meeting through Microsoft Bookings
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through email or other business communications
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during consultancy engagements
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through professional networking platforms such as LinkedIn
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automatically through website technologies such as cookies and Wix Analytics
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from publicly available professional or business sources where relevant to legitimate business development activity
How we use your information
We may use personal information to:
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respond to enquiries
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arrange meetings
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prepare proposals or quotations
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provide consultancy and advisory services
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manage client and supplier relationships
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administer contracts and payments
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maintain business records
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improve our website and services
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protect the security and integrity of our systems
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communicate with professional contacts about relevant services or opportunities
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comply with legal and regulatory obligations
Lawful basis for processing
We process personal information using one or more lawful bases.
Contract
Where processing is necessary to enter into or perform a contract with you or your organisation.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
These interests may include responding to business enquiries, maintaining professional relationships, developing and operating the consultancy, improving our services, business to business marketing and protecting our systems and commercial interests.
Legal obligation
Where processing is necessary to meet legal, accounting, tax or regulatory obligations.
Consent
Where we specifically ask for consent, including certain marketing activities or non essential website technologies.
You may withdraw consent at any time.
Business to business communications
L Williams Consulting Ltd operates primarily in a business to business environment.
We may contact existing or prospective professional contacts where we reasonably believe our services or information may be relevant to their role or organisation.
Where we rely on legitimate interests for this activity, we consider the nature of the relationship, the relevance of the communication and the reasonable expectations of the individual.
You may ask us to stop sending such communications at any time.
Microsoft Bookings
We use Microsoft Bookings to allow visitors and clients to arrange meetings with L Williams Consulting Ltd.
When you book a meeting, Microsoft may process information including your name, email address, organisation, meeting preferences and any information you choose to provide during the booking process.
This information is used for arranging and administering meetings and related communications.
Wix Analytics
We use Wix Analytics to understand how visitors use our website and to improve its content, usability and performance.
Depending on your cookie preferences, information collected may include:
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pages visited
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approximate location
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device and browser information
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referral source
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time spent on the website
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interactions with website content
Where analytics technologies are not strictly necessary for operation of the website, they are subject to the appropriate consent settings.
Cookies and similar technologies
Our website uses cookies and similar technologies for website functionality, security and analytics.
We use Usercentrics for Wix to manage cookie consent and allow visitors to control their preferences.
Strictly necessary technologies may operate without consent where required for the functioning or security of the website.
Analytics and other non essential technologies are used according to your selected preferences.
You can review or change your cookie preferences using the cookie settings available on the website.
Our website contains links to our LinkedIn presence.
If you click one of these links, you will leave lwc.works and visit LinkedIn. Information collected by LinkedIn after that point is subject to LinkedIn's own privacy arrangements.
L Williams Consulting Ltd does not currently use the LinkedIn Insight Tag or other LinkedIn advertising tracking technology on this website.
Who we share information with
We do not sell personal information.
We may share information with service providers that help us operate the business, including:
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Wix for website hosting, functionality and analytics
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Microsoft for email, productivity services and Microsoft Bookings
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accounting, legal and professional advisers
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IT and cybersecurity providers
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subcontractors and delivery partners where necessary to provide agreed services
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public authorities where disclosure is legally required
Where service providers process information on our behalf, we expect them to handle that information appropriately and securely.
International transfers
Some of the technology providers we use may process or store information outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable UK data protection law.
L Williams Consulting Ltd may also operate remotely from locations outside the United Kingdom while continuing to support UK and European clients. Appropriate technical and organisational security measures are used when accessing business information remotely.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Typical retention periods include:
General enquiries
Normally up to 24 months after the last meaningful contact unless an ongoing relationship develops.
Client and project records
Normally up to 7 years following completion of an engagement where required for contractual, legal, tax or professional record keeping purposes.
Financial records
Retained in accordance with applicable UK accounting and tax requirements.
Marketing information
Retained until you opt out or we determine that the information is no longer relevant.
Information may be retained for longer where necessary because of a dispute, legal requirement or other legitimate reason.
Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or loss.
Measures may include:
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password protection
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multi factor authentication
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device encryption
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access controls
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secure cloud services
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backup and recovery arrangements
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secure remote working practices
No internet based service can be guaranteed completely secure, but we take measures proportionate to the information we hold and the risks involved.
Your rights
Depending on the circumstances, you may have rights including:
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the right to access your personal information
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the right to correct inaccurate information
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the right to request deletion
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the right to restrict processing
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the right to object to certain processing
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the right to data portability
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the right to withdraw consent where processing is based on consent
To exercise your rights, contact:
We may need to verify your identity before responding.
Right to object
You have the right to object at any time to the use of your personal information for direct marketing.
You may also object to processing based on legitimate interests. Where you do so, we will consider whether there are compelling legitimate grounds to continue processing.
Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to raise a complaint with the Information Commissioner's Office, the UK supervisory authority for data protection.
Third party links
Our website may contain links to third party websites or services.
We are not responsible for the privacy practices of those third parties and recommend reviewing their privacy policies separately.
Changes to this policy
We may update this privacy policy from time to time to reflect changes to our services, technology or legal obligations.
The latest version will be published on this website with the date of the most recent update.